Monster Muttz Guarantee

does not offer Returns/Exchanges, so please double check the size charts before ordering.  In the event the product arrives damaged or you receive an incorrect order, please let us know as soon as possible so we can rectify the situation.

FOR EU CUSTOMERS

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Returns

Please contact us if you wish to return your item, once authorized you will receive an address to send it back to.   Your item must be in the same condition that you received it, unworn or unused,  and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at woof@monstermuttz.com.